Refund and Returns
If something is not right with your order, tell us. We accept returns within 30 days of delivery for new, unused motors, and for faulty products. Your rights under the Australian Consumer Law always apply.
Returns at a glance
| Item | Our policy |
|---|---|
| Return window | 30 days from delivery for change-of-mind returns; statutory rights for faulty goods are not limited to 30 days. |
| Returns accepted | Change of mind and faulty (defective) products |
| Condition | New only: unused, never installed or started, in original packaging with all accessories and documents |
| Exchanges | Change-of-mind exchanges are not offered. This does not limit replacement rights for faulty goods. |
| Refund | Full refund to your original payment method, within 5–10 business days of us receiving and inspecting the motor |
| Restocking fee | None |
| Return method | By post/freight. You send the motor back with a tracked service. |
| Return postage | Paid by you for change-of-mind returns. We pay if the item is faulty or we sent the wrong item. |
How to return a motor
- Email info@morisetoutboards.com.au with your order number, the reason, and photos. Do not send anything before we reply.
- We reply within 2 business days with a Return Authorisation (RA) number and packing instructions.
- Pack the motor securely, ideally in its original packaging. Write the RA number on the parcel and use a tracked service.
- We inspect the motor when it arrives and issue your refund.
Returns sent without an RA number may be refused.
Change-of-mind return exclusions
These condition and packaging exclusions apply to change-of-mind returns only. Faulty goods do not need to be unused or in their original packaging. Your statutory rights are not conditional on an RA number.
- Motors that have been installed, mounted, started or run
- Returns after 30 days (this does not affect your rights for faulty goods)
- Missing, damaged or discarded original packaging
- Special-order motors made to order for you
- Damage caused by misuse or incorrect installation
Faulty products and Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. For a major fault you can choose a replacement or a refund. For a minor fault we may repair or replace the product. Nothing in this policy limits those rights. If you think your rights have not been met, you can contact the ACCC or your state consumer protection agency.
Questions?
Email info@morisetoutboards.com.au or call 0480 882 131.
Morisset Outboard Services Pty Ltd (ACN 153 547 810)
22 Accolade Avenue, Morisset NSW 2264
Phone: 0480 882 131 · Email: info@morisetoutboards.com.au
Mon–Fri 8:00 AM–5:30 PM · Sat 8:30 AM–1:00 PM · Sun closed
Last updated: 3 November 2026